How do I return an item?

Pillow Decor Returns Policy


You may return all items sold by Pillow Decor Ltd. within 15 days of receipt for a full refund less shipping. Your return package must be post-marked within 15 days of the date your received your items. Please note that for orders that received free shipping, a $7.99 outbound shipping charge will be deducted. Orders that are 'refused' at point of delivery will have outbound and return shipping charges deducted.

Pillow Decor does not cover your return shipping costs . However, if the return is a result of an error we made in your order, we will refund all shipping costs, including your return shipping costs, and offer you a refund or a store credit if that is your preference. Please note that, due to differences in computer monitor color settings and displays, Pillow Decor does not take responsibility for discrepancies between the physical product color and the color as see on your computer screen. If you have concerns about color, we encourage you to contact us prior to purchase. We can provide Benjamin Moore and Pantone color references and in many cases we can provide additional photos.

Refunds will be issued upon receipt and inspection of the returned products.
We cannot issue any refunds or exchanges for the return of certain items, including:
  • Any item that has a return post-mark dated after the 15 day return period.
  • Any item that is not in its original condition, has been used, or is damaged.
  • Any item that has been exposed to pet hair, smoke or perfume
  • Any custom made products.
Returns Procedure
If you would like to return any item(s) you must contact us to request a 'Returned Merchandise Authorization' number (RMA#). Please email us at or call us toll-free at 1-866-900-8488 between 10am-6pm Monday to Friday (Pacific Standard Time). If you are advising us by email, please list the product codes and quantities of the items you are returning.

Please ship US returns to:

Pillow Decor Ltd.
Returns Dept. c/o IPS
1750 Grant Ave.
Blaine, WA 98230

Please ship Canadian returns to:

Pillow Decor Ltd.
Unit 101, 196 West 3rd Ave.
Vancouver, BC V5Y 1E9

If you have any questions about returning an item ordered from, please email