Shipping and Returns Policy
Shipping within North America
FREE SHIPPING on all orders over $100 within continental USA/Canada (excluding Alaska). For orders under US $100 Pillow Decor offers flat rate shipping to Continental USA, Alaska & Hawaii, and Canada according to the schedule below.
For any other shipping rate quotes or special requests please contact Pillow Decor at 1-866-900-8488 or info@pillowdecor.com.
USA
-
Orders over $100 - Free Shipping within Continental USA via FedEx Ground (3-8 business days)
-
Orders under $100 - $9.99 within continental USA via FedEx Ground (3-8 business days)
-
All orders to Alaska & Hawaii via FedEx - $19.99 (3-8 business days)
-
FEDEX EXPRESS (2-4 business days) - Rates calculated at checkout
-
FEDEX 2DAY (2 business days) - Rates calculated at checkout
CANADA
-
Orders over $100 - Free Shipping via Canada Post (3-7 business days)
-
Canada Expedited Parcel - $9.99 (3-5 business days)
-
2 Day and Overnight - rates availble upon request
If no one is available to accept delivery of your package, it is at the discretion of the carrier to either leave the package at your residence or leave a notice advising you that your order is available for pick-up or re-delivery. Pillow Decor does not accept responsibility for unclaimed packages.
International Shipping
Pillow Decor must determine international shipping charges on an order by order basis. Please place your order and we will contact you to advise you of shipping charges. Please note that your credit card will not be charged until we have your email confirmation agreeing to the shipping charge.
International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. Pillow Decor does not charge these fees, and we have no control over the amount of the fees. All such fees are your responsibility, and are not included in the shipping charges quoted to you. Please contact your customs office for information about additional fees.
Returns Policy
PLEASE CONTACT US BEFORE RETURNING ANY ITEMS
You may return all items sold by Pillow Decor Ltd. within 15 days of receipt. We will credit you your total purchase price less a 10% restocking fee and the amount Pillow Décor incurred for shipping the product(s) to you. Your return package must be post-marked within 15 days of the date your received your items. Please note that for orders that received free shipping, the initial shipping charges incurred by Pillow Decor will be deducted from the refund amount if the items being returned reduces your original order total to less than $100. Shipping charges are not deducted if a store credit is requested. Orders that are 'refused' at point of delivery will have outbound and return shipping charges deducted as well as a 10% restocking fee.
Pillow Decor does not cover your return shipping costs. However, if the return is a result of an error we made in your order or a product defect, we will of course also refund all shipping costs, including your return shipping costs, and offer you a refund or a store credit if that is your preference. Refunds will be issued upon receipt and inspection of the returned products.
We cannot issue any refunds or exchanges for the return of certain items, including:
- Any item that has a return post-mark dated after the 15 day return period.
-
Any item that is not in its original condition or is damaged.
-
Any item that has been exposed to pet hair, smoke or perfume
-
Any custom made products.
Returns Procedure
PLEASE CONTACT US BEFORE RETURNING ANY ITEMS
If you would like to return any item(s) you must contact us to request a 'Returned Merchandise Authorization' number (RMA#). Please email us at returns@pillowdecor.com or call us toll-free at 1-866-900-8488 between 10am-6pm Monday to Friday (Pacific Standard Time). If you are advising us by email, please list the product codes and quantities of the items you are returning.
If returning an order from within the United States please use US Postal Service (USPS) (First-Class Mail) for the lowest rates. Please do not ship with FedEx or UPS as this will result in unnecessary brokerage charges that will be deducted from your refund amount.
Please clearly mark you package with the words "Canadian Goods Being Returned" to ensure that no duty charges are applied.
If you have any questions about returning an item ordered from PillowDecor.com, please email returns@pillowdecor.com.
All returns should be mailed to:
Pillow Decor Ltd.
101 - 196 West 3rd Ave.
Vancouver, BC V5Y1E9
Canada
Tel: 604-879-8488
|
