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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
 
Returns Policy
 
PLEASE CONTACT US BEFORE RETURNING ANY ITEMS

You may return all items sold by Pillow Decor Ltd. within 15 days of receipt. We will credit you your total purchase price less shipping and a 10% restocking fee. Your return package must be post-marked within 15 days of the date your received your items. Please note that for orders that received free shipping, the initial shipping charges incurred by Pillow Decor  will be deducted from the refund amount if the items being returned reduces your original order total to less than $100. Orders that are 'refused' at point of delivery will have outbound and return shipping charges deducted as well as a 10% restocking fee.
  
Pillow Decor does not cover your return shipping costs. However, if the return is a result of an error we made in your order or a product defect, we will of course also refund all shipping costs, including your return shipping costs, and offer you a refund or a store credit if that is your preference. Refunds will be issued upon receipt and inspection of the returned products.

We cannot issue any refunds or exchanges for the return of certain items, including:
  • Any item that has a return post-mark dated after the 15 day return period.
  • Any item that is not in its original condition or is damaged.
  • Any item that has been exposed to pet hair, smoke or perfume
  • Any custom made products.
Returns Procedure
 
PLEASE CONTACT US BEFORE RETURNING ANY ITEMS
 
If you would like to return any item(s) you must contact us to request a 'Returned Merchandise Authorization' number (RMA#). Please email us at returns@pillowdecor.com or call us toll-free at 1-866-900-8488 between 10am-6pm Monday to Friday (Pacific Standard Time).  If you are advising us by email, please list the product codes and quantities of the items you are returning.

Please ship US returns to:

Pillow Decor Ltd.
Returns Dept. c/o IPS
1750 Grant Ave.
Blaine, WA 98230
USA

Please ship Canadian returns to:

Pillow Decor Ltd.
Unit 101, 196 West 3rd Ave.
Vancouver, BC V5Y 1E9
Canada








If you have any questions about returning an item ordered from PillowDecor.com, please email
returns@pillowdecor.com.

When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.


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